Safety
Lumo is a gentle companion for hard nights. Here is exactly what it does when a night is harder than that.
Draft. This protocol is being reviewed by specialists before launch and may change.
If you need help right now
Lumo is an AI companion, not a person and not a therapist. It cannot call anyone or send help. If you or someone else may be in danger, call your local emergency number now. You do not need to be sure. You can also reach out to someone you trust.
Entries marked “Not yet verified” are still being checked by people who know each region. If you are unsure, call your local emergency number.
United States
988 Suicide and Crisis Lifeline
Call: 988
Always available. English, Spanish.
988 Suicide and Crisis Lifeline (text)
Text: 988
Always available. English, Spanish.
Crisis Text Line (text HOME)
Text: 741741
Always available. English.
Not yet verified.
Emergency services
Call: 911
Always available. English.
National Domestic Violence Hotline
Call: 1-800-799-7233
Always available. English, Spanish.
Not yet verified.
Canada
988 Suicide Crisis Helpline
Call: 988
Always available. English, French.
988 Suicide Crisis Helpline (text)
Text: 988
Always available. English, French.
Emergency services
Call: 911
Always available. English.
United Kingdom
Samaritans
Call: 116 123
Always available. English.
Shout (text SHOUT)
Text: 85258
Always available. English.
Not yet verified.
Emergency services
Call: 999
Always available. English.
National Domestic Abuse Helpline
Call: 0808 2000 247
Always available. English.
Not yet verified.
Ireland
Samaritans
Call: 116 123
Always available. English.
Pieta
Call: 1800 247 247
Always available. English.
Not yet verified.
Emergency services
Call: 999
Always available. English.
Women's Aid
Call: 1800 341 900
Always available. English.
Not yet verified.
Australia
Lifeline
Call: 13 11 14
Always available. English.
Lifeline (text)
Text: 0477 13 11 14
12pm to midnight AEST. English.
Not yet verified.
Suicide Call Back Service
Call: 1300 659 467
Always available. English.
Not yet verified.
Emergency services
Call: 000
Always available. English.
1800RESPECT
Call: 1800 737 732
Always available. English.
Not yet verified.
New Zealand
1737, Need to talk?
Call: 1737
Always available. English.
Not yet verified.
1737, Need to talk? (text)
Text: 1737
Always available. English.
Not yet verified.
Emergency services
Call: 111
Always available. English.
Women's Refuge crisis line
Call: 0800 733 843
Always available. English.
Not yet verified.
India
Tele-MANAS
Call: 14416
Always available. English, Hindi and regional languages.
Not yet verified.
iCall
Call: 9152987821
Monday to Saturday, daytime. English, Hindi.
Not yet verified.
Emergency services
Call: 112
Always available. English.
Women Helpline
Call: 181
Always available. English.
Not yet verified.
United Arab Emirates
National mental health support line (800 HOPE)
Call: 800 4673
Always available. English, Arabic.
Not yet verified.
Police
Call: 999
Always available. English.
Not yet verified.
Pakistan
Umang helpline
Call: 0311 7786264
Always available. English, Urdu.
Not yet verified.
Rescue 1122
Call: 1122
Always available. English.
Not yet verified.
Anywhere else
Find a Helpline
Online: findahelpline.com
Always available. Many languages.
Local emergency services
Call: your local emergency number
Always available. Local.
How Lumo listens for danger
- Everything you say is checked for signs of danger before Lumo answers. Safety comes first, every time.
- If you seem to be in danger, Lumo stops its normal reply, speaks a calm, pre-written message, shows you local people to contact, and ends the session gently.
- If you seem to be having a very hard time, but not in danger, Lumo stays with what you are feeling. It does not hurry to advice or exercises.
- These replies are written ahead of time by people, not improvised by the AI, so they stay steady.
What Lumo will not do
- Pretend to be a person, or to be able to keep you safe.
- Give medical, legal or financial advice.
- Guilt you, scare you, or make you feel you have to come back.
- Keep a record of what you said when a safety step happens. Only the fact that one happened is noted.
Who Lumo is for
Adults, 18 and over, who want company on an ordinary hard night. It is not a replacement for professional help, emergency services or the people in your life.
Something we should do better? Tell us at hello@lumo.example.